Team Leader - Wrap Youth Refuge

About the Opportunity

MCM (Melbourne City Mission) is a leading community services organisation that innovatively works alongside thousands of Victorians and their communities to overcome barriers experienced through Homelessness, Disability, Palliative care, Early Childhood Intervention Services and Education.

Melbourne City Mission Youth Refuges aim to provide safe, secure short-term accommodation for young people 16 – 24 years of age experiencing homelessness and assists them in moving toward independent living. The service provides accommodation, support, counselling, information and assistance to young people based on their needs (e.g. Centrelink, health and legal services) and support in finding suitable accommodation options. Melbourne City Mission operates four Youth Refuges across Melbourne – Stopover; WRAP, Iramoo and Vicky’s Place.

The Team Leader plays a key role in leading the operation of WRAP Youth Refuge and team and is a member of the Youth Refuge leadership team. Their role is to oversee the day-to-day operations of the WRAP Youth Refuge, lead and supervise the team, and be responsible for ensuring that young people receive a high-quality service. As a leadership role, the Team Leader is expected to operate under limited direction from management and undertake a range of functions for which operational practices and guidelines may need to be developed. The Team Leader will have responsibility for decision making for the WRAP Youth Refuge team, in line with divisional and MCM strategic plans, and will provide expert advice relating to Youth Refuge provision.

About you

We are looking for someone who can:

• Ensure the provision of high quality, solution-focused whole of person services are provided to all young people who are accommodated. 
• Provide leadership and expert advice to employees working with young people with multiple and complex needs, and support employees to develop comprehensive care plans and risk assessments forall young people.
• Ensure the Youth Refuge is a safe environment and workplace for all employees and young people and manage critical incidents safely, provide support and direction to employees and young people in time of crisis.
• In collaboration with the leadership team, develop, implement, and report on the Youth Refuge operational plan, as well as priorities from the division’s strategic plan, as identified by the Operations Manager.
• Build and maintain strong relationships with service providers, partner services and agencies.

Benefits of working with MCM include:

• Inclusive Employer by the Diversity Council of Australia
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• Tertiary qualifications in Social Work, Youth Work or related fields and demonstrated experience in working with people who are at risk or experiencing homelessness.
• Demonstrated experience leading a team of professionals working in a youth homelessness context, with the ability to oversee a range of crisis interventions and management strategies to young people at risk.
• A demonstrated ability to lead, guide, supervise and support employees with a sound understanding of supervision guidelines and best practice principles.
• Demonstrated experience in developing and delivering high quality programs and services.
• Strong ability to actively and assertively engage young people with complex needs.
• A comprehensive understanding of the homelessness service system with specialist knowledge of patterns, trends and systemic issues, and principles in working with at risk young people.
• Knowledge of statutory requirements and legislation relevant to youth homelessness.
• A clear understanding of, and ability to lead case management, including client assessment and intake processes.
• Demonstrated capacity to work flexibly and have the ability to manage competing demands.
• High level of initiative and motivation.
• Demonstrated ability to work autonomously and as part of a team.
• Well-developed communication, negotiation, interpersonal and conflict resolution skills.
• Computer literacy, including proficiency in the Microsoft suite of programs.

Screening Criteria:

• National Police check
• Working with Children check
• Valid Victorian Drivers licence
• Right to Work in Australia

Applications for this role will close on 24th February 2025 (or Applications may close before the deadline, so please apply early).  Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Early Years, Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.