Client Support Administrator

About the Opportunity

Melbourne City Mission’s Palliative Care was established in 1981 as the first community-based palliative care service to operate in Victoria. Melbourne City Mission Palliative Care provides an individualised service response to enhance the quality of life of people who are at the end stage of their illness by providing specialist, interdisciplinary health care and practical support. This may include managing complex issues that the end of life presents to the client, their family, and carers. We are seeking an engaged and proactive staff member to join our Client Support Administration Team The service is provided to residents of the local government areas of Darebin, Hume, Moreland, and Yarra.

The Client Support Administrator is responsible for providing front line administrative support and a high level of customer service to clients, carers, staff, and external stakeholders. The role plays an integral part in the overall functioning of the Palliative Care service with responsibilities spanning client interface, information management including data entry and processing; office supply and equipment management; accounts and invoice entry. A component of the role is to work within the Palliative Care Liaison team to provide administrative support to the Liaison Nurse.

About you

We are looking for someone who can:

• Perform administrative duties according to business operations and policies and procedures whilst providing excellent customer service to our clients and their carers, in a sensitive and professional manner. 
• Accurately process client referrals, admissions, discharges, deaths, bereavement discharges as per MCM Palliative Care procedures.
• Maintain electronic client record (PalCare).
• Collaborate with peers and colleagues to ensure efficient and effective service delivery and continuous improvement of all systems and services.
• Maintain the medical consumable and stationery supplies and process orders for medical, stationery and other office supplies as required. As well as, manage on-site resources (room bookings, assisting with set up of room and equipment).

Benefits of working with MCM include:

• Be part of a collaborative leadership team that is supportive respectful and responsive to individual team member’s circumstances
• MCM rewards its employees by providing generous benefits and offering career development and progression.
• Diverse and inclusive organisation 
• Attractive Salary Packaging benefits 
• Supportive learning and development environment with access to MCM’s Online Learning platform, providing hours of professional development
• Culture of continuous improvement

Essential:

• Excellent and demonstrable administrative competencies in telephone and reception duties.
• Demonstrated experience using medical terminology in an administrative capacity.
• Strong computer skills in a range of programs including accurate data entry, Microsoft Outlook, Word, Excel and client management systems (PalCare or similar).
• Extremely organised with strong time management skills to juggle priorities and meet deadlines.
• Effective communication skills including the ability to manage requests regarding sensitive and confidential information.
• The ability to be both clear and effective in dealing with others regarding sensitive and confidential information.
• Well-developed interpersonal skills with a commitment to providing exceptional customer service in a challenging environment.
• Demonstrated ability to work autonomously and as part of a team.
• An understanding of the requirements for ensuring child safety.

Desirable:

• Prior employment within the health setting.
• Knowledge of medical terminology.

Screening Criteria:

• National Police check
• Working with Children check and NDIS Worker Screening check or ability to obtain
• Valid Victorian Drivers licence
• Right to Work in Australia

Applications for this role will close on 24th February 2025 and may close before the deadline, so please apply early.  Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities.   For assistance with your application please email: recruitment@mcm.org.au with your queries.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Early Years, Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.