Case Manager - Homes First

About the Opportunity

Homes First is an innovative five-year program based across the Local Government Areas of Brimbank/Melton and Hume/Merri-Bek regions.
Homes First is one of a suite of programs to support people sleeping rough and experiencing persistent homelessness. Our support model includes allied health, specialist housing, assertive outreach, therapeutic supports, early intervention & prevention services, legal, education and employment support. The Case Manager role is a maximum term contract (2 years) within the Homes First program that is responsible for the provision of high quality, intensive goal directed support and case management and assertive outreach to people who are experiencing homelessness who may also have complex needs.
The role, as part of a multidisciplinary support team, aims to provide intensive and holistic support to achieve housing stability and broader goals.  This includes providing referral support for people to deal with any barriers they are facing.

About you

We are looking for someone who can:

• Effectively manage a caseload and develop advanced goal directed case planning and crisis interventions to meet the needs of people presenting with multiple and complex needs, including risk assessments and safety plans.
• Assist people with complex needs to access ongoing accommodation options, particularly supported accommodation, family reconciliation, private rental, shared housing and social or transitional housing in accordance with the caseplan.
• Facilitate access within the multi-disciplinary team to relevant specialist support services, including health, mental health, AOD and therapeutic interventions and where appropriate, external services in accordance with the caseplan.
• Participate in meetings, debriefing, supervision, training, and forums. This may involve flexibility to attend outside usual working hours, as agreed with the Team Leader.
• Maintain accurate files, case notes and databases using relevant platforms and system in a timely manner.
• Ensure services are delivered within the framework of MCM’s policies and procedures, legislative requirements, and meet the relevant service standards. All employees are required to comply with the Child Safe Standards.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• Bachelor’s qualification in social work/community work or other related field.
• Demonstrated experience working within a case management framework with people with complex support needs.
• Understanding of mobile, street based and assertive outreach support and interventions.
• Understanding or experience working with people at risk of experiencing homelessness, including knowledge of healing-oriented trauma informed approaches.
• An extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues, and principles in working with people.
• Knowledge on the impact of abuse and trauma on development in order to meet clients’ needs in a developmental, individualised way.
• Regular travel between MCM West (Braybrook) and North (North Fitzroy) sites is required.
• Proficiency in planning and report writing independently and can demonstrate the ability to coordinate or network with other stakeholders for their implementation or follow up.
• Computer literacy, including proficiency in Microsoft Office and client databases.

Screening Criteria:

• National Police check
• Working with Children check and NDIS Worker Screening check or ability to obtain
• Valid Victorian Drivers license
• Right to Work in Australia

Applications for this role will close on 18th April 2025 or Applications may close before the deadline, so please apply early.  Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities.  If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.