Learning Experience Lead – Systems

About the Opportunity

We’re looking for a collaborative and solutions-focused Learning Experience Lead to join our Learning & Development team and take the lead on systems learning across the organisation. This role will play a key part in the Collab Program—a major IT systems transformation involving the implementation and upgrade of critical platforms including HRIS, Client Management, Finance & Operations, Incident & Risk Management, Time and Attendance, and our LMS.

This is a hands-on, end-to-end learning role. You’ll partner to design and deliver training solutions that support a smooth rollout and long-term adoption of new systems. You’ll also play a key role in embedding training and learning supports into business-as-usual, ensuring our people have access to effective, timely, and easy-to-use resources long after go-live.

You’ll have the opportunity to apply your instructional design skills across a variety of formats—from job aids and eLearning to live workshops and SharePoint learning hubs. As the learning lead for systems projects, you’ll also shape the learning plan, coordinate delivery, maintain training records, and continuously improve the learning experience using feedback and data.

About you

If you’re someone who enjoys simplifying the complex, thrives on collaboration, and is passionate about building practical learning that sticks, we’d love to hear from you. We are looking for someone who: 

• Can design and deliver practical, end-to-end learning solutions
• Collaborates confidently with stakeholders
• Applies strong instructional design skills
• Is highly organised and detail-oriented
• Can assist the facilitation of instructor led training
• Thinks beyond launch training to design of solutions for business as usual
• Can periodically travel to Gippsland locations (like Morwell or Warragul) to consult and being involved in live training sessions

Key selection criteria 

• Demonstrated experience in designing, developing, and delivering learning solutions for IT systems
• Tech savvy and an independent learner
• Strong instructional design skills across multiple formats
• Proven ability to embed learning into business-as-usual practices
• Proven ability to develop and manage training plans and supporting materials
• Stakeholder engagement and communication skills across project and business teams
• Excellent communication skills
• Excellent coordination, project, and administration skills
• Ability to provide strategic learning recommendations in a project or change context
• Ability to work from MCM sites including South Melbourne, Thornbury, Fitzroy and occasional travel to Gippsland locations to consult with stakeholders or deploy live learning solutions – drivers license required.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Screening Criteria:

• National Police check
• Working with Children check 
• Valid Victorian Drivers license
• Right to Work in Australia

Applications for this role will be assessed as they are submitted.  Please include your current resume and cover letter.

Please review the position description to understand more about the role and responsibilities.  If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.