Head of Quality Assurance & Risk Management

About the Opportunity

As a Head of Quality Assurance & Risk Management you will lead a team to ensure strong governance, effective risk management and deliver change and transformation by applying quality frameworks and practices. You will be a subject matter expert in human services standards and regulations with a breath of knowledge, combining strategy and operational expertise. In the role you will be accountable for:

• Keeping the Client at the Centre: Enhancing the services of those we support through prioritising their view, applying best practice standards and evidence to inform quality assurance plans and activities.
• Building Quality & Risk Capability: Promoting a culture of continuous learning and innovation in service delivery by reviewing and communicating outcomes and supporting capability uplift.
• Managing the Quality & Risk Department: Leading the end-to-end operational management of the department including team leadership, functional ways of working, project based and cyclic activities, the audit and reporting cycle, governance activities, investigations, chairing the Clinical Governance Committee and acting as the Child Safety Officer for the MCM Group.
• Leading Strategy: Leading strategic quality and risk initiatives to drive change and improve clinical and practice effectiveness.
• Building Relationships: Connecting with all levels of the organisation and building a deep understanding of practice areas and programs to build trust, delivering change through personal influence and through others.

About you

We are seeking an experienced quality assurance and risk management leader, who desires greater impact and is energised by change and growth. This is what you will bring to the role, with more detail offered in the position description:

• Expertise in health and human services sector in a quality assurance and risk role, operating at a senior level where you interacted with executive leadership and work across the organisation.
• Specialist knowledge of regulations and legislation as they apply to health and human services, with experience in one or more of our practice areas such as homelessness, residential programs, education, health, or disability.
• Comfort and deep knowledge of quality and risk management department operations and core functions.
• Excellent analytical skills with the ability to make the complex simple and implement systems.
• Experience leading practice development, applying the client voice and consulting with the organisation.
• Exceptional project management and change leadership expertise, working with a variety of stakeholders.
• Experience leading a team with exposure to supporting a team through change and transformation.  
• Strong alignment with our values of Curious, Together, Accountable, Courageous and Open.

We are open to candidates based across both Melbourne Metro and Regional Victoria noting that travel will be required to visit sites.

Benefits of working with MCM include:

• Hybrid work balancing your time between home and site visits
• Access to a range of retail and services discounts via our Bravo! platform
• Access to an employee assistance program including resources and counselling services
• Commitment to professional learning including a personalised learning and aspiration plan
• Access to LearnHub powered by Go1 including thousands of high quality in demand courses
• Salary packaging up to $15,900 and $2,650 for meals and entertainment, increasing take home pay
• Culture that values inclusivity, innovation and genuine collaboration

Essential:

• Proven experience in a senior quality assurance and risk role within the health and human services sector, including one or more of education, health, homelessness or disability services. 
• Experience working with multiple human services and regulator standards in a complex organisation.
• Demonstrated professional development or certification in discipline specific knowledge areas including but not limited to risk management, quality assurance, change management, policy development or the health and human services.
• Strong knowledge of relevant legislation, accreditation standards and risk management processes in a health/human services environment
• Strong knowledge and hands-on experience of governance processes for clinical and practice effectiveness

Screening Criteria:

As part of quality and safeguarding this role will be required to participate and successfully pass the following:

• National Police check
• Working with Children check
• NDIS Worker Screening check or ability to obtain
• Right to Work in Australia

Applications for this role will be reviewed as they are submitted, so please apply early.  Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities.  If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.