Compliments and complaints

We want you to tell us about the service you have received, so we know what works and what doesn’t work.

We welcome feedback at any time as it helps us continue to improve on our services. You can also get support from an external advocate.

We recognise that sometimes you may want someone from outside our organisation to give you advice or to speak on your behalf. Let us know, or talk to someone you trust to get this arranged.

How can you tell us what you think

Speak to your MCM staff member/worker first. If you feel that your concerns have not been properly acted on please speak to a MCM Manager. Alternatively, you can contact us on the details below:

	Call us: 03 9977 0000
	Email us: info@mcm.org.au
	Write to us: PO BOX 509, South Melbourne VIC 3205
	Come in and speak to us at one of our offices.
	Use the contact form on our website.

What else can you do

Once you've told us what you think, we will follow a process. Your worker or local MCM office can explain this process to you or give you information about it.

You have the right to seek advice, support and/or someone to speak on your behalf at any time during this process. Please speak with your worker or someone you trust about how to find this help.

If you are not happy with the outcome of your feedback or the way we handled your feedback you can phone:

• The Disability Services Commissioner: 1800 677 342
• Office of the Public Advocate: 1300 309 337
• Aged Care Complaint Resolution Scheme: 1800 550 552
• Elder Right Advocacy: 1800 700 600
• Health Complaints Commissioner: 1300 582 113
• Victorian Equal Opportunity & Human Rights Commission: 1300 292 153
• Victorian Ombudsman: 03 9613 6222
• Victorian Disability Worker Commission: 1800 497 132
• Human Rights Commission: 1300 656 419
• Australian Department of Education and Training: 1300 566 046
• Victorian Department of Education and Training: 1800 809 834
• Homeless Advocacy Service: 1800 066 256
• NDIS Quality and Safeguards Commission: 1800 035 544