Operations Manager Youth Refuges

About the program

Melbourne City Mission are the largest provider of youth crisis accommodation in Victoria. There are four Youth Refuges within Melbourne City Mission – Stopover; WRAP – Western Region Accommodation Program; Iramoo and Vicky’s Place. All these four supported crisis accommodation services are for young people aged 16 to 24.

All the Refuges work within a strengths-based framework and focuses on assisting young people to build of their existing skills and develop their own capabilities.

About the role

The Operations Manager Youth Refuges will drive the day to day operations, management, quality and high level functioning of the MCM Youth Refuges and drive innovation and growth.

We are seeking applicants who have a qualification in Social Work, Youth Work, or a related community services field, experience in working with homeless young people, and leadership / management experience minimum 4 years. A clear understanding of management functions required to support teams within a case management framework including client assessment and intake processes will also be highly regarded.

Skills and experience

• Tertiary qualifications in Social Work, Youth Work, Social Sciences.
• Leadership and management experience, including quality, risk, compliance, budgets, risk and incident management, planning, and reporting.
• A clear understanding of leading quality services, healing informed, within a case management framework including client assessment and intake processes.
• Strong ability to support team leaders and teams to actively and assertively engage young people with complex needs, particularly in a residential environment.
• An understanding of the homelessness service system with knowledge of patterns, trends and systemic issues, and principles in working with at risk young people.
• Knowledge of local and regional human service networks and service providers.

Please refer to the position description for the full duties and key selection criteria

How to apply

• Applications should include a current CV and cover letter addressing the key selection criteria.
• If you are a current MCM employee, please submit your application via the myHR job board
• Aboriginal and Torres Strait Islander people are encouraged to apply.
• Applications close date Tuesday 17th July 2024. We reserve the right to interview and appoint prior to the closing date.

For more details or assistance with application submission please email: recruitment@mcm.org.au

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence.

Our commitment to diversity

MCM embraces diversity and encourages applicants from all different backgrounds to apply regardless of age, gender, cultural background, disability, or sexual orientation.  We recognise the strength and value in diversity, and lived experience, actively fostering an inclusive workplace.  Aboriginal and Torres Strait Islander people are encouraged to apply. 

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.