Health Care Connections Worker

About the Opportunity

Th Health Care Connections (HCC) program aims to connect people experiencing homelessness with relevant local primary health care providers to ensure their primary health needs can be readily met. HCC will aim to do this through an assertive outreach model, meeting people experiencing homelessness where they are in the community, building a relationship with them, supporting them to build connections with relevant local primary health care providers that meet their needs, and then planning with the client how these connections will be sustained over the long term.

The program will deliver this support across 4 Local Government Areas (LGAs) - City of Greater Dandenong, City of Frankston, City of Casey and City of Port Phillip. HCC will be delivered by a new team of 3 Health Care Connections Workers and the Health Care Connections Team Leader. This new team will become part of the wider MCM Youth and Family Homelessness Services Team. The Health Care Connection Worker provides high quality assertive outreach support to people experiencing homelessness and connects them with relevant local primary health care providers that meet their needs. The role also builds relationships with local primary health care providers and other local homelessness support services to ensure they are connected to the program.

About you

We are looking for someone who can:

• Design, evaluate and assist with the implementation of evidence-based intervention strategies
• Comprehensive needs assessments with clients to have a full understanding of the primary health care needs and their current barriers to accessing these services
• Clear and robust case planning with clients to support them to overcome any barriers they are facing to accessing primary health care services, including directly connecting clients to local primary health care services that will meet their needs. Referrals to other services as required to manage any barriers they face. 
• Post-transition check-ins with clients and services to confirm their connections are being sustained. 
• Participate in the development and implementation of appropriate protocols, systems and procedures to improve and assist service delivery of the Health Care Connections program.

Essential:

• Tertiary qualifications in Social Work, Youth Work, Welfare studies or related fields
• Demonstrated experience and ability in supporting people who have experienced homelessness, particularly those experiencing primary homelessness
• Demonstrated experience working within a case management and assertive outreach framework
• Strong passion for working with people and ability to engage people actively and assertively with complex needs
• Ability to establish and maintain a variety of partnerships
• Strong organisational and time management skills with the ability to prioritise tasks
• Well-developed communication, negotiation, interpersonal and conflict resolution skills
• High level of initiative and motivation and the ability to work independently
• Strong administration skills and computer literacy, including in Microsoft Outlook, case management and case noting systems
• An understanding of the requirements for ensuring child safety.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement
• Bravo! Reward, Recognition, Benefits Platform 

Screening Criteria

• National Police check
• Working with Children check (Employee)
• Valid Victorian Drivers license
• Right to Work in Australia

Applications for this role close: 2 June 2024, so please apply early. Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities. For assistance with your application please email: recruitment@mcm.org.au

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Early Years, Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people.